About our Newcomer Services

If you are new to Canada or still in the process of settling down, TNO offers the following free services to help you settle and adjust to your new life successfully:

  • One-to-one counseling with our Settlement Counselors to determine your needs and connect you with required services, like learning English, social assistance, Child Tax Benefits, etc.
  • Group information sessions/workshops to help you learn about settlement-related topics such as housing, health, education and schooling for children, finding work, etc.
  • Citizenship support services including classes help eligible clients gain Canadian Citizenship
  • Help with completing a variety of forms and applications
  • Other services you need to settle and integrate successfully

A variety of services including information and referral services are offered at the following locations:

TNO Main Office | 18 Thorncliffe Park Dr. | 416-421-3054

TNO @ 1 Leaside | 1 Leaside Park Dr., Unit 7 | 416-467-0126 | Mon – Fri: 9am – 5pm

TNO @ Flemingdon | 10 Gateway Blvd., Unit 104 | 416-424-2900 | Mon – Fri: 9am – 5pm

Crescent Town Club | Crescent Town Club, Unit 2A, the Market Place |  416-690-6385

In more than 145 schools and libraries | Please call 416-467-0126 for more information


Click to learn more about the programs!

Caregivers in Transition

The program was created to support live-in caregivers, those in transition from live-in temporary worker to landed immigrant and in those in the process of reunifying their families. We educate, empower and support. We also advocate for clients on issues of OHIP, work permits, and supporting ill and hospitalized clients. The live-in caregivers group is the fastest growing client group in our agency.

For more information, please contact Jennifer Rajasekar at 416-421-3054 ext. 223

Citizenship Classes

Citizenship classes prepare newcomers for the Canadian citizenship exam. Using the Canadian citizenship book “Discover Canada”, we have created an interactive curriculum and delivered a series of popular and well-attended Citizenship classes to ensure our clients are well prepared for the citizenship test and to strengthen the clients’ ability for civic participation. This program is facilitated by an English as a Second Language instructor as well as volunteer facilitators, and includes pre- and post-course mock tests.

For more information please contact us at 416-421-3054.

Settlement Services For Youth

Settlement workers are placed in elementary and secondary schools that have high numbers of newcomer students.

  • proactively contacts newcomer parents and students
  • refers to more specialized community resources, as needed
  • provides group information sessions, often in partnership with school staff
  • orients school staff about the settlement needs of newcomers
  • coordinates the Newcomer Orientation Week (NOW) which provides orientation to newly-arrived high school students. Over three and-a-half days in the last week of the summer, the students are oriented to their school by Peer Leaders-students who were newcomers in recent years. Topics include the curriculum, rules & school procedures, graduation requirements, ESL & guidance counsellors, timetables, extra-curricular activities and using their locker.
  • The Welcome and Information for Newcomers (WIN) program helps newcomer teens entering middle school (grades 6-8). WIN uses some of the same programming elements as NOW but is one day instead of four. Peer leaders are also central to WIN, helping demonstrate elements in the program and to build friendships with the newcomer students.